25 Jun Are you STILL using ISDN? Why VoIP?
The world we work in is changing, and the technological age we live in – with all of the opportunities it offers for advanced levels of communication, collaboration, and productivity – can be a very difficult place to navigate.
Recent circumstances have led many business owners to adopt a remote working team. This transition was forced to happen far faster than anyone had anticipated – as admirable as the efforts were that business owners made to manage the change as effectively as possible, their efforts were only sufficient as a temporary measure. The long-term solution needs to be far more flexible and capable of standing the test of time.
Team moral, happiness and advanced levels of communication are just some of the ingredients needed to make a business run successfully – the combined goal of these ingredients and the main goal of all business owners is profit. As we have already stated, ISDN is at the end of its long illustrious era, and with the expense of a traditional phone system often being extortionately expensive, VoIP is not only the modern choice, but the cheaper, better equipped one as well.
Let’s take a look at why VoIP is THE go-to choice for businesses all over the globe.
> Mirroring of the professional office setting
Clients knowing that you are on the golf course, in your lounge, or in the local coffee house doesn’t project the most professional image. VoIP allows you and your team to mirror the professionalism that you pride yourself in from the office – wherever you are. It allows every step of the interaction with the customer to be exactly the same as before VoIP – the number they call is the company number, and the call is answered with the familiar company slogan or greeting (“Hello, JS Electrical, Jim speaking, how can I help?”).
This first impression can severely impact the amount of trust the client has in your organisation. Answering the phone with ‘You alright?’, or ‘Hi’, can quite literally stop the relationship in its tracks before it has even begun. Let’s not forget about your existing customer base though – professionalism is just as important with existing customers because, without it, your business doesn’t stand a chance of survival.
> Client interaction
In the past, Voicemail was a key part of business communications. It has unfortunately become far too time-consuming to keep up in the modern world, and some of the largest corporations in the world have already irradicated it completely. Of course, eliminating Voicemail altogether isn’t for everyone, but with VoIP there is simply no need to have Voicemail any more, as VoIP allows you to choose where your calls ring, and how. The first rings could take place where you work most (the office), the second could take place at home, and the last transferred through to your mobile. You can continue this chain on, enabling you to guarantee to your customers that they WILL get through no matter the circumstances.
> Feature versatility
There are a variety of features that VoIP can – once all connected and working for each other – revolutionise the way you work. Voicemail-to-text is a big one, where the feature takes a transcript of all your Voicemails and sends them straight to your inbox, allowing you to miss a call deliberately (we’ve all been there with a client that simply won’t get off the phone), or accidently, and carry on with your day as normal knowing that you aren’t missing out on anything and there is no chance of the message being lost in translation or forgotten about. Explore VoIP and its features at the first opportunity – as small as some are, some have the power to completely change the way you work for the better.
Honestly, the one flaw of VoIP is the fact that if you lose an internet connection you lose connection, but hear us out. Understandably, your business cannot teeter on a knife edge of losing the ability to communicate with your customer base, suppliers, or each other. But, if VoIP is used correctly, this shouldn’t be a problem at all, because, with the power of call forwarding to multiple locations – as we explored previously – the problem becomes irrelevant. VoIP allows you to work wherever you want to no matter the circumstances. There’s a power outage at the office? Not a problem – you can simply take your laptop down the road to the coffee shop, home, or to the beach if you wish, and continue working as if you were still at your desk.
> Increased mobility of service
A traditional phone line runs to a specific number, making the change to remote working a very tedious task. It would require your employees to remember the right codes or keys to dial in order for it to appear as the office number. Setting up call transferring can take up a lot of time that would be used more effectively elsewhere.
VoIP makes service mobility easy; your team can be entirely flexible if you wish – a team member can do a whole week at home, the following week two days, and the following only one ; whatever combination works best for the way you want to run your business is possible.
With VoIP it makes no difference what days they work or where from as – from the client’s perspective – your staff are still sitting at their desk in the office.
Your Managed IT & Microsoft 365 Specialists
At Netcom we are well-versed in helping companies in various sectors navigate the often mystifying, jargon-filled world of IT. With over 15 years’ experience and covering virtually all aspects of business IT, we can help guide your business to a prosperous future with the right IT at your side every step of the way. We can help you deploy cutting edge solutions that will not only help you weather the storm that is modern IT, but also keep your business at the top of its game post-pandemic and beyond. Why not book a free, no obligation discovery call today by ringing 0114 361 0062.
Why not book a free, no-obligation discovery call today by ringing 0114 361 0062.