03 Oct A Modern Approach to Communication
In our previous blog, we wrote about the traditional methods of communication used in workplaces around the world and how they are simply no longer effective in the digital age. The most important factor in running a successful and thriving business is communication.
We will explore modern communication methods in this blog.
Modern communication – how it is done in today’s world
One of Microsoft’s most successful applications to date is Microsoft Teams. Teams has an average user count of 145 million people worldwide – a number that is simply beyond most people’s reach. By allowing teams to share files, coordinate tasks, and schedule meetings in one place, Teams has reached this level of popularity within the Microsoft 365 ecosystem! As a result, you can completely eliminate in-house emailing!
VoIP – The future of the landline telephone
For those unfamiliar with the acronym, VoIP stands for Voice over Internet Protocol. With VoIP, you can make a call directly from a computer or VoIP phone from anywhere, while keeping the same contact number.
With its exorbitant price tag, ISDN is nearing the end of its useful life. As a result, traditional telephone systems are not only unfit for purpose but also ridiculously expensive. With VoIP, business owners can communicate with their employees, no matter where they are located, at a relatively low cost. Consequently, it is the most popular modern choice for most business owners around the world.
Why is VoIP the ‘go to’?
The ability to mirror the office setting
By using VoIP, you can fool your clients into thinking you are sitting at your desk in your office, when you are actually anywhere in the world. The process you and your customer go through to make and have the call is the same for the customer, as the number they dial is the one the reputable company has, and the call is answered with the company greeting. With VoIP, you can improve your levels of professionalism much more easily than with traditional telephony. Your new customers in particular need this communication to develop trust in your organisation and to perceive you as professional.
Traditionally, business phone lines have a specific number assigned to them, which makes the transition to remote working difficult. It will be difficult for your employees to remember difficult codes or keys to dial on their devices to make outbound calls appear as if they were calling from the office. It wastes a lot of time that could be spent doing something more productive and can adversely affect business operations.
VoIP has enabled advanced service mobility. To the client, it makes no difference where the team works from as you are sitting at your desk in the office ready to take their call, no matter where they work from.
Relationships and interactions
Historically, voicemail was an integral part of most businesses’ operations. Due to the pace at which the modern world operates, it has become too time-consuming to be useful. As VoIP allows you to choose where and how your calls ring, you don’t need Voicemail. If you are in the office most of the time, the first ring could be at your office, the second at your home, and the third on your mobile, for example, to ensure you have the best chance of answering the phone.
It allows you to guarantee your customers that their calls will be answered, as well as allowing your team to work from anywhere. You can also move to a different location if your internet connection is disrupted by a disaster until it is restored.
Microsoft Teams Meetings
Traditionally, meetings were held face-to-face, but the digital world has made this easier – and less time-consuming – than ever.
Microsoft Teams allows you to schedule meetings in advance and automatically find a time slot that works for all participants. As a result, it no longer takes hours to find a time for the meeting that suits everyone. Microsoft Teams allows your team to join meetings from anywhere in the world. As well as keeping your team connected at all times, you can continue to push the company ethos and values to them wherever they are.
A business that does not adapt to the new, ever-evolving technological landscape may struggle to thrive in the new, ever-evolving – here to stay – technological landscape.
At Netcom we are well-versed in helping companies in various sectors to navigate the often mystifying, jargon-filled world of IT. With over 15 years’ experience covering virtually all aspects of business IT, we can help guide your business to a prosperous future with the right IT at your side every step of the way. We can help you deploy cutting edge solutions that will not only help you weather the storm that is modern IT but also keep your business at the top of its game post pandemic and beyond. Contact us today.